Refund & Return Policy

Effective Date: November 4, 2026

At Noveno, we want our customers to feel confident when choosing furniture for their homes. We strive to provide carefully selected sofas and furniture with clear product information and reliable customer support. If your purchase does not meet your expectations, please review our return and refund guidelines below.

14-Day Return Window

You may request a return within 14 days of receiving your order.

To qualify for a return, the product must meet the following conditions:

• The sofa or furniture item must be unused and in its original condition.

• The item must be free from stains, scratches, tears, odors, or other damage caused after delivery.

• All original components, cushions, hardware, accessories, and included materials must be returned.

• The product must not have been modified, repaired, or altered.

• Original packaging should be retained and used where reasonably available.

• A valid order number or proof of purchase must be provided.

Please inspect your furniture carefully upon delivery and contact us promptly if you notice any damage or missing components.

Non-Returnable Items

Returns may not be accepted for the following circumstances:

• Furniture that has been used, stained, or damaged after delivery.

• Items damaged due to improper assembly, handling, storage, or maintenance.

• Products that have been modified, repaired, or altered after receipt.

• Custom-made or specially configured furniture, unless the item arrives defective, damaged, or materially different from the confirmed order.

• Items marked as final sale or otherwise identified as non-returnable where permitted by applicable law.

• Return requests submitted after the 14-day return window.

Damaged, Defective, or Incorrect Furniture

We encourage customers to inspect their orders when they arrive.

If your sofa or furniture arrives damaged, defective, or different from what you ordered, please contact our customer support team as soon as possible.

To help us review your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the affected furniture.

• Photos of the outer packaging and shipping label, when available.

• Details of any missing parts or accessories.

After reviewing your request, we will work with you to determine an appropriate resolution. Depending on the circumstances, this may include a replacement, repair where appropriate, or refund.

How to Request a Return

All returns must be approved before an item is shipped back.

Please contact our customer support team through the contact form on www.noveno.us or by phone to request return authorization and instructions.

Because sofas and other furniture items can be large or heavy, return arrangements may require special handling. Please do not arrange return transportation or send furniture to our business address without receiving approval and instructions from our team.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 5–10 business days and issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges may not be refundable unless the return results from our error or applicable law requires otherwise.

Return Shipping Costs

For returns requested because of a change of mind or personal preference, customers may be responsible for the applicable return shipping or transportation costs.

For furniture confirmed to have arrived damaged, defective, or incorrect due to our error, we will work with the customer to determine an appropriate resolution.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment, preparation, or shipment.

Once an order has been prepared for dispatch or handed over to the carrier, cancellation may no longer be possible. Custom or specially configured furniture may also have production-related cancellation restrictions.

Contact Information

Store Name: Noveno
Website: www.noveno.us
Phone: +1 (888) 524-3623
Address: 29 East 61st Street, 3rd Floor, New York, NY 10065, USA