Shipping Policy

Effective Date: November 4, 2026

At Noveno, we aim to prepare customer orders carefully and provide a convenient delivery experience for sofas and other furniture products.

Please review the following information regarding order processing, shipping arrangements, delivery estimates, and receiving your furniture.

Order Processing Time

Orders are reviewed and prepared after payment has been successfully confirmed.

For available furniture products, order processing generally takes 1–2 business days.

Some products may require additional preparation, inventory coordination, or special delivery arrangements. Any applicable extended processing time will be communicated through the product information or order communication process.

Business days exclude weekends and applicable public holidays.

Shipping and Delivery Estimates

Standard delivery is generally estimated at 2–3 business days after dispatch for eligible orders.

Delivery estimates may vary depending on the product, destination, carrier availability, and delivery arrangements required for larger furniture items.

These timeframes are estimates rather than guaranteed delivery dates. Actual delivery may be affected by weather, carrier operations, public holidays, logistical conditions, or other circumstances outside our reasonable control.

Shipping Costs

Available shipping services and applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free-shipping promotion or special delivery offer will be subject to the conditions stated on our website or at checkout.

Order Confirmation and Tracking

After placing an order successfully, you may receive an order confirmation through the contact information provided during checkout.

When tracking information becomes available, it will be shared through the relevant order or shipping notification.

Please allow the carrier sufficient time to update tracking information after the furniture has been dispatched.

Delivery Address and Accessibility

Customers are responsible for providing complete and accurate shipping information at checkout.

Before placing an order, please consider whether the furniture can reasonably be delivered to the intended location.

For larger items such as sofas and sectional furniture, customers should consider:

• Doorway and hallway dimensions.

• Staircases and elevator access.

• Available entry and delivery space.

• Any special building access requirements.

Please contact us as soon as possible if you need to correct an address or provide additional delivery instructions. Changes cannot be guaranteed after an order enters preparation or shipment.

Receiving Your Furniture

We recommend inspecting your delivery upon arrival.

Please check the exterior packaging and furniture for visible damage or missing components.

If possible, document any visible damage with photographs before discarding the packaging. This may help us review your request more efficiently.

Delayed or Missing Deliveries

If your furniture delivery is delayed or tracking information has not been updated for an extended period, please contact our customer support team.

We will make reasonable efforts to review the shipment details and assist with the next steps.

Delivery delays caused by carriers, severe weather, transportation issues, or other circumstances outside our reasonable control may affect the estimated arrival date.

Damaged Deliveries

If your furniture arrives damaged, defective, or incomplete, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photographs of the affected furniture and packaging.

We will review the information and work with you to determine an appropriate resolution.

Contact Information

Store Name: Noveno
Website: www.noveno.us
Phone: +1 (888) 524-3623
Address: 29 East 61st Street, 3rd Floor, New York, NY 10065, USA